Qurius deliver a variety of services to support your IT department in managing the IT infrastructure; from temporary support to complete outsourcing of the total IT infrastructure. All support is coordinated from the Qurius Support Center in Zaltbommel, the Netherlands.
You can determine the content of your support package. We can be flexible. Service Level Agreements are used to describe the workplace, system and functional management activities to be performed by Qurius.
With a Helpdesk contract, you can call on us for telephone assistence from our experienced Support Engineers. They are available on a daily basis to offer you support should you have questions, problems or need to remedy malfunctions. Our helpdesk is manned by specialists who have years of (practical) experience in the IT field.
In the case of complex questions or malfunctions, the helpdesk offers remote support, allowing them to solve your problems efficiently. In addition, we can carry out maintenance work.
If telephone assistance and remote support are insufficient then we have a team of support specialists on call to help solve your problem on location and to ensure that your ICT systems are returned to a working state as soon as possible.
For more details, please email us on sales.uk@qurius.com