Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools necessary to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales.
Microsoft Dynamics CRM offers unrivalled ease of use, rapid deployment and business benefits than most other CRM applications on the market today.
Microsoft Dynamics CRM includes all of the functionality you would expect from a leading CRM solution and more.
Features include:
- Opportunity management - converts leads to opportunities and tracks them.
- Sales process management - consistent tracking and closing of sales opportunities.
- Quote generation - including a product catalog supporting complex pricing levels.
- Order management - e.g. convert quotes to orders ready for billing.
- Sales force management - measure sales performance against quotas.
- Sales literature - helping to create, manage, and distribute sales material.
- Marketing campaigns - enabling campaign planning based on budgets and expenses.
- Customer and lead lists.
- Campaign execution tracking - e.g. lead conversion and cost and performance data analysis.
- Case management - including service requests and full lifecycle management.
- Automated routing and queuing tools.
- Auto-response e-mail fuctionality to customer requests.
- Automatic e-mail management and storage against CRM records.
- Service scheduling including resource and equipment allocation, usage, and effectiveness.
- Searchable knowledge base of support articles and information.
- Service contract management.
Microsoft Dynamics CRM is so easy to use (i.e. functionality can be accessed from within Outlook), it has the highest success rate in the CRM industry for user-adoption (i.e. staff are comfortable using it) with minimal training investment required. It can also be installed quickly.
As one of the leading Microsoft Dynamics partners in the world, Qurius can bring significant experience and expertise to bear on your CRM software project.
Please click here to download further information, or email us on sales.uk@qurius.com.