Qurius have become one of the leading Microsoft Dynamics consultancies and Microsoft Gold partners in the UK through outstanding ongoing levels of support to customers.
Qurius employ experienced professionals on a dedicated support desk for inbound software queries. Our helpdesk staff have high levels of technical proficiency in Microsoft Dynamics solutions to be able to respond quickly to calls. Customers need to be confident that investments in their business-critical software solutions are secure, which is why our SLAs (Service Level Agreements) can provide the security of guaranteed response times.
We can guide users through the correct operation of the system with minimal disruption. For example, system copies are held by Qurius for any requested support and development work on Microsoft Dynamics NAV. These are updated regularly (depending on the frequency of changes) meaning that many issues can be handled quickly and efficiently.
The technical support services provided by the Qurius support team include:
· Development work to ensure your system is meeting business objectives. Staff on the support team are authorised to carry out any minor modifications to your system. More advanced work is escalated to Qurius’s development team, who work closely with the support department to deliver working solutions.
· A call logging and escalation process, to help clients understand and monitor the stages of the support process (from call logging to resolution).
· License upgrades.
· Orders for new granules, modules or software.
· Installation of service packs, hot fixes and fobs.
· Database management (if required).
· Full disaster recovery (if requested).
Qurius service processes are implemented following the best practices of service management (ITIL /ASL). Qurius delivers a large part of the services based on remote support.