We deliver a variety of services to support your IT department in managing the IT infrastructure; from temporary support to complete outsourcing of the total IT infrastructure. All support is coordinated from the Qurius Support Center in Zaltbommel.
You determine the content of your support package. It can vary from having us carry out a standard preventive or planned proactive activities to periodical technical or functional system management activities within your organisation if your people are temporarily unavailable or you need additional capacity or just require assistance. After a while, you can downsize the package you have selected, or expand it to meet your needs. Service Level Agreements are used to describe the workplace, system and functional management activities to be performed by Qurius.
With a Helpdesk contract, you can call on us for
telephone assistence from our experienced Support Engineers. They are available on a daily basis to offer you support should you have questions, problems or need to remedy malfunctions. Our helpdesk is manned by specialists who have years of (practical) experience in the ICT field.
In the case of complex questions or malfunctions, the helpdesk offers remote support, allowing them to solve your problems efficiently. In additioan we can carry out maintenance work.
If telephone assistance and remote support are insufficient then we have a team of support specialists on call to help solve your problem on location and to ensure that your ICT systems are returned to a working state as soon as possible.
Together with you, Qurius Managed Services determines the scope and conditions of the managed services provided. We clearly agree on the frequency and content of the management activities and the level of service you expect from us. These are put in writing in a Service Level Agreement (SLA), which will clearly state the results we promise to deliver. This way you are ensured of professional support and excellent service under crystal clear conditions.